Frequently Asked Questions

  • To avoid excessive cancellations for scheduled transportation trips, the following policy has been adopted by People’s Express to help us better serve you and keep costs down. People’s Express defines a cancellation as any scheduled trip that is:

    CALLED OFF less than one (1) full business day before the trip or

    Failure to appear for scheduled trip and/or complete the trip ONCE THE DRIVER HAS ARRIVED AT YOUR DESIGNATED PICK-UP LOCATION

    Business days are Monday, Tuesday, Wednesday, Thursday, and Friday.

    Calls received on voicemail after 2:00 PM are considered to be the next business day.

    Three (3) cancellations within a 30 day period will result in a 30 day suspension of transportation services.

    After the first suspension, cancellation of only two (2) days during a 30 day period will result in a 60 day suspension of services.

    Cancellation beyond this will jeopardize your privilege to ride the People’s Express on a permanent basis.

  • Your price may vary depending on your location, where you want to go, and the time of day. Please visit your area’s webpage for details.

    During non-peak hours (pickups between 10:00 am – 2:00 pm), seniors and persons with disabilities can ride for half the price of the full price of the ride. Per the State of Michigan, a senior is described as 65 years of age or older.

  • People’s Express is closed on the following days:

    • New Year’s Eve

    • New Year’s Day

    • Memorial Day

    • Independence Day

    • Labor Day

    • Thanksgiving Day

    • Friday after Thanksgiving

    • Christmas Eve

    • Christmas Day

  • Yes, to ensure space and comfort for all passengers, there is a limit on the number of bags you can bring. Riders may board with up to six small grocery bags (Kroger/Wal-Mart size) or three large grocery bags. Bags must be manageable without delaying boarding or requiring assistance from the driver.

  • Yes, People’s Express complies with the Americans with Disabilities Act (ADA) and allows individuals with disabilities to bring their service animals into all areas where passengers are normally permitted. A service animal is defined as one that is individually trained to perform specific tasks for a person with a disability. This includes guiding individuals who are blind, alerting individuals who are deaf, pulling wheelchairs, assisting during seizures, and performing other essential tasks.

  • Yes. A PCA is anyone whose purpose is to help you meet your disability-related personal needs. One (1) PCA may accompany you at no additional charge. Please tell the scheduler that a PCA will accompany you. 

  • A driving boundary refers to the designated area where People’s Express (PEX) provides transportation services. While PEX operates as a public transportation service, it has specific geographic limits within which its vehicles can travel. These boundaries are determined based on factors such as demand, funding, and operational efficiency. If you're unsure whether your trip falls within the service area, you can contact PEX for more details.

  • If you left an item on a People’s Express vehicle, please contact our office as soon as possible. Provide a description of the lost item, the date and time of your trip, and any other relevant details to help us locate it. Found items are kept for a limited time, so we recommend reaching out quickly. You can call our office or visit in person to check if your item has been recovered.

  • 1. People’s Express Inc.; Sends passengers reminders about their upcoming pre-scheduled transportation, allowing them to confirm their ride or cancel it.

    2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

    3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 877-214-6073, option 1.

    4. Carriers are not liable for delayed or undelivered messages

    5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages the day prior to you appointment. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.